Vendor Protection Program

We understand how important security and peace of mind are in online business, so we created a Vendor Protection Program to help guard you from losing money to claims and chargebacks. Vendor Protection covers two particular types of buyer complaints:

• “Unauthorized Transaction”
  There’s a transaction, but the accountholder claims that he or she didn’t authorize payment.
• “Item Not Received”
  A buyer pays for an item but claims he or she didn’t receive it.

What are the requirements for Vendor Protection Program?

• The item must be shipped.
• Items are sent to the address on the Transaction Details page.
• You ship items on time and according to your item description.
• You must provide proof of delivery of the goods in the form of a shipping tracking code.
• If we request documentation or other relevant information, we ask that you respond promptly (typically within three business days).

If your vendor protection request is valid we will pay the full amount of the order made to the vendor’s wallet.

What isn’t covered by Vendor Protection Program?

• Claims, chargebacks, or reversals are filed because the item is significantly different from how it was described (e.g., you described an item as “new” but sent a used one).
• Illegal or counterfeit items.
• It involves an item that you deliver in person, including in connection with a payment made in your physical store.

Contact us

Email: [email protected]