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Our Goal: Your Satisfaction
We want you to love your purchases from Pagemira.com. If for any reason you’re not completely satisfied, we offer a fair and transparent return and refund policy.
Order Cancellations
You have 4 hours from the time of purchase to request an order cancellation. Please submit your request as soon as possible. After 4 hours, we cannot guarantee that your order can be canceled before it ships.
Eligible Returns & Refunds
- Wrong, Damaged, or Faulty Items: You will be entitled to a full refund or exchanges if:
- The item significantly differs from the website description (material, style, size, color)
- It arrives damaged, dirty, or with manufacturing defects
- Print quality is poor (blurry, peeling, incorrect placement)
- Counterfeit Textbooks: You will receive a full refund or exchange if the book you receive is counterfeit.
- Shipping Issues: Lost packages or those damaged in transit will be addressed. Contact us immediately for assistance.
Important Timeframes
- Return requests must be made within 30 days of the delivery date. After this time, your order will automatically be confirmed as complete and cannot request a return & refund.
Return & Refund Process
We encourage you to contact the vendor first so that the vendor can find a solution for your order in accordance with their return and refund policy (if available). If you are not satisfied with the vendor’s refund processing results or want to request that we directly process your return-refund request, you can follow these steps:
- Contact Us: Email [email protected] with the following:
- Your order number
- Clear photos of the issue (damage, incorrect item, measurements for size disputes)
- Description of the problem and whether you’d prefer a refund or exchange
- Wait verification: Our support team will review your request and may review additional communications between you and the vendor (if available) to confirm eligibility.
- Resolution: If eligible, you’ll receive the following:
- For product or vendor defects (wrong item, damage), we’ll provide a prepaid return label.
- For exchanges due to customer preference, the customer may be responsible for return shipping fees.
- If you request a refund: refunds are typically processed back to your original payment method within 5-7 business days of receiving your return package and its eligibility.
- If you request an exchange: a new exchange package will be sent out by our vendor within 3 days of receiving your eligible return package.
Additional Notes
- Original Condition: Items must be returned unused, unwashed, and with original tags/packaging intact.
- Shipping Costs: We cover return shipping when the return is due to vendors error or item defects. In other cases, the customer may be responsible for return shipping costs.
- Limitations: Please note that custom-printed or personalized items may not be eligible for returns unless due to a manufacturing defect.
- Lost Packages: Let us know immediately if your tracking shows “delivered” but you didn’t receive the package. We’ll work to resolve the issue promptly.
We’re Here to Help
If you have any questions or concerns about our Return and Refund Policy, please contact our Customer Support Team at Contact page. We’re committed to providing you with a hassle-free shopping experience on Pagemira.com.