On the rare occasion that something goes wrong during the buying process, we’re here to help. Pagemira’s Purchase Protection program allows you to shop confidently knowing you’ll receive a full refund for qualifying orders when your item:
- Doesn’t arrive
- Arrives damaged
- Arrives after the estimated delivery date window
- Differs significantly from the item description or photos (for example, the wrong material or color)
- Fake, inauthentic, replicate.
How do I get my refund?
If you believe your order qualifies for Purchase Protection, the first step is to reach out to the seller by starting a Help request. 90% of order issues can be resolved by working with the seller.
If the issue hasn’t been resolved and it’s been 48 hours since you first messaged the seller, and the estimated delivery date for your order has passed, ask Pagemira support team to step in to help you get your refund. You may need to provide some photos of damaged or misrepresented items.
What happens to the seller if I request a refund?
An occasional case opened against a seller will not negatively impact them or their shop.
All cases that are opened on Pagemira are taken seriously, and are reviewed carefully by our case team to ensure the right decision is made. We understand that even the most experienced sellers can have unexpected issues from time to time, which is why Pagemira s Purchase Protection program is in place to help sellers with qualifying orders
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